At Mouser, the customer always comes first. Our commitment to gratifying and astounding customers with our customer service excellence, order accuracy and quick delivery is never ending. We’re constantly reaching for the stars. Receiving the prestigious NorthFace ScoreBoard AwardSM and certification from the Customer Relationship Management Institute (CRMI) for six consecutive years further validates this commitment. It recognizes Mouser’s excellence in customer satisfaction in the areas of Customer Service and Sales – scoring 99% in customer satisfaction based on overall order experience.
The NorthFace ScoreBoard Award and certification identifies organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations. CRMI’s methodology audits and measures customer satisfaction and loyalty levels on a 5-point scale a minimum of four times annually in such categories as technical support, field service, customer service and account management.
The NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0. Due to its unique “customer-only vote” criteria, the NorthFace ScoreBoard Award has been viewed since its inception as the only objective benchmark for excellence in customer service.